朗文當代辭典將「ambiguity 」的概念定義為「不清楚、令人困惑或不確定的狀態或產生這種效果的事物」。我個人認為該定義有點 「ambiguous」，並更傾向牛津字典提出的更具字源性的 定義：接受多種詮釋的特性。
Ambiguity is defined by LDOCE as “the state of being unclear, confusing, or not certain, or things that produce this effect.” I personally find that definition a bit ambiguous and prefer the more etymological one given by Oxford: “The quality of being open to more than one interpretation."
我們的教育體系極其缺乏教導學生如何應付模糊性 (ambiguous)*，即對多種解釋持開放態度的特性，或者說是駕馭不確定性 (uncertainty) 的能力。學生慣於是與否、對與錯的二分法 (dichotomy)，這在他們的成長階段至關重要，並為所有學科，尤其是數學和科學學科，奠定了基礎。
Ambiguity, the quality of being open to more than one interpretation, or rather the ability to manage uncertainty, is sorely lacking in our education system. Students are accustomed to yes-no, right-wrong dichotomies, which are essential in their formative years and lay the foundations for all disciplines, especially those of mathematics and science.
Nevertheless, students are often confused when presented with vague questions without concrete answers and distressed when they encounter inconsistent information. Yet, the strategic critical thinking and flexibility needed to manage these ambiguities are more crucial than ever in the digital era.
There are, for example, inherent theoretical tensions between individual liberties and the rule of law, between the rule of the majority and minority rights, and even between policies and actual practice. There are no definite answers to these tensions as they are ever-evolving and changing directions.
Teaching ambiguity may make students more competent in the workplace as it may help them engage and tackle abstract issues in creative ways. Employers also prefer graduates who can collaborate with people who are not like them to address complex problems.
對解決模糊性的意願也有助於學生保持社會和政治參與。我們的社會如今是文化與族群多元化的 ，但在政治上卻更加分裂。在民主國家中，觀點間常會發生衝突和爭執，民主合作需要以不同觀點來了解多元化的問題。雖然我們不需要接受所有出現的想法，但我們必須準備好面對具有挑戰性的討論，並願意在某些情況下重新協商我們的自我認同 。
The willingness to tackle ambiguity also helps students stay socially and politically engaged. Our society today is culturally and ethnically diverse, but even more politically divided. Understanding multifaceted issues with different viewpoints is needed for collaboration in a democracy, where views often conflict and disputes arise. While we do not need to embrace every idea that comes our way, we must be ready to face challenging discussions and be willing to renegotiate our self-identities in some instances.
Helping students understand ambiguity does not mean educators should instruct a class devoid of facts or have students develop into cynics who doubt the very fabric of their existence. Facts are important, and we should question things in general. However, a balance must be struck. Teaching only facts without the complex contexts of the unknown, may leave our students more disengaged and apathetic in the world. We could simply choose to avoid controversial issues in the classroom, but this sacrifices opportunities to learn. Avoidance of issues also do not make them disappear, but rather exacerbate them as it leaves students ill-equipped to face them.
The question is how we can teach the next generation ambiguity in higher education. Here are some guidelines to consider.
Universities need to assemble a diverse community of learners. People from all walks of life reflect our workplace and our globalized society.
Have open and sometimes difficult conversations. Students need to be trained to live with a tolerance for differences and ambiguity. It allows them to immediately approach difficult issues with more wiliness, knowing that they can process and manage the information.
Educators should not be authoritarian figures but intellectual and ethical role models who students can approach. We must make student concerns transparent and alter behavior and policies when given input. In short, we must be figures they can speak to about their problems.
We must create a campus environment that is safe and supportive. Educators ought to provide an atmosphere where students can share ideas, responses, fears, anxieties, and pains. From this safe zone, they can venture out into unfamiliar and uncomfortable territories but always return here to find support, feedback, and guidance.
Without exposure to ambiguity, and guidance on how to manage it, students retreat as soon as they encounter challenging ideas. We must teach students to deal with these problems by guiding them to critical thinking, reflection, and even action, all at the same time providing a safe and supportive home base in which they can venture out to deal with complex issues.
Chung, H. M. (2016). 當批判式教學碰上新世代青年：文化研究、社會運動與大學教育研討會.
Frenette, A. (2013). Making the intern economy: Role and career challenges of the music industry intern. Work and Occupations, 40(4), 364-397.
Tallent, R. J. (2016). Being ambiguous: problem solving through teaching ambiguity in IMC classrooms. Review of Journalism and Mass Communication, 4 (1), 1-18